RAKKH, AN EXPERIENTIAL RESORT IN PALAMPUR































We Clean, We Care, We Welcome!

Rakkh is located on a hill-top amidst natural and pleasing surroundings away from the town area. We follow strict safety and cleanliness protocols and post COVID-19, we are extra diligent in following such protocols. Our cottages are well-spaced for privacy. Post COVID-19, our spread-out cottages provide natural social distancing.


We are committed to provide a safe and “clinically clean” environment for our guests and staff. Guests’ safety while staying with us is our assurance and we are regularly following instructions from government and health organization.

Additional safety measures taken by us post COVID-19 include:

General:
1. We follow traditional “namaste” to greet and welcome you.
2. Alcohol-based sanitizer dispensers at entrance, reception, common restrooms, restaurant and in every cottage.
3. All guests, staff members, suppliers and visitors are temperature screened at entry. We are directed to inform health authorities if the temperature is beyond 98.6 F.
4. All supplies & materials coming in resort is sanitized. Guests' luggage is also sanitized.
5. Regular staff training for hygiene & distancing and hygiene audit by senior staff is conducted.
6. Face masks mandatory for all staff members, guests, suppliers & visitors.
7. Hospital grade disinfectants are used for cleaning floors & all exposed surfaces/touch-points.

Check-in & out:
1. Mindful cottage allocation. Same cottage is not allocated for 48 hours after check-out.
2. Safety & hygiene information card is provided to guests.
3. Contactless check-in is followed.
4. E-payment and e-bill is preferred at checkout. If card is used, it is disinfected before & after use.

Kitchen & Restaurant:
1. Fruits, vegetables, meat, groceries and other kitchen ingredients & surfaces are disinfected.
2. Distant and well-spaced seating in restaurants.
3. Tables, chairs & tableware is disinfected thoroughly.


Cottages:
1. DIY cleaning kit (disinfectant wipes/sanitizer) in each cottage for guests’ use, if they wish to use.
2. Linen and towels are changed only on request by guests to limit exposure.


Activities & experiences:
1. No activities are clubbed with other guests.
2. All equipment & toys are thoroughly disinfected after every use.


Guest transport:
1. Vehicle is thoroughly disinfected before pick-up.
2. Driver wears mask & gloves throughout and limits conversation to minimal.
3. Sanitizer and mask is available for guests use if needed.

We are now accepting bookings at Rakkh Resort, under the new guidelines issued by the Government of India

Covid-19 update- Extended cancellation policy:
( Applicable upto 31 Mar 2021)  

Our request to you #postponedontcancel: As you are aware, the hospitality industry has been impacted very severely and is facing an existential crisis. Rakkh Resort also impacts the local community and our priority is to continue paying the staff & local suppliers through this tough time, so that the situation does not magnify at a humanitarian level. Therefore, in line with the industry’s appeal #postponedontcancel, we request you to consider postponing your stay at Rakkh Resort, instead of a cancellation. By not insisting on a refund right now, you will help us and the tourism industry to navigate through this tough time.


• On advance payment of 100% of Stay Charges, flexibility to change the stay dates 3 times within 1 year of arrival date subject to availability on new dates provided the change request is sent 48 hrs prior to original arrival date.
• Full refund, net of bank charges, if travel cannot be completed due to government/ local authorities written order
• Refund of 100% of total invoice amount net of bank charges, on Cancellation 15 days or more before the original arrival date
• Refund of 50% of total invoice amount, net of bank charges, on Cancellation between 2-14 before the original arrival date
• No refund on Cancellation 48 hours before the original arrival date

For stays post March 31 2021, standard cancellation policy to apply.






RAKKH RESORT | EXPERIENTIAL RESORT IN PALAMPUR
Ghamrota Village Post Office Ballah,Tehsil Palampur, District Kangra, Jiun, Himachal Pradesh 176061

DEVELOPED BY PNJXN